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Policy

SECURE ORDERING


When you are in the final checkout mode, you should see a yellow lock icon   at the bottom of your screen. This means that the order is secure. Orders are placed through the JonesandBones.com web site using our secure server software (SSL), which encrypts all of the information you transmit to our site. SSL is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.  

PRIVACY POLICY


JonesandBones.com only uses the information we collect internally. This information is needed to process your orders. JonesandBones.com will not sell or share your personal information with others.

ORDER STATUS


You can view the status of your orders at anytime. Simply click the "View Account" button located on the top of each page.
 

SALES TAX


Sales Tax will be collected on all orders shipping within the State of California (except food items, if tax is charged on food items we will deduct the charges from your order).  
 

SHIPPING AND ORDER PROCESSING


All shipping charges are the responsibility of the customer and will be included in the total charge, which you can view on a  summary screen prior to finalizing your order. Your shipping charges are determined by the weight of the items you are ordering and where the order is shipping to.

Click here to see a chart of our shipping costs.

We ship your orders within 24 to 36 hours of placement if the item is in stock, Monday through Friday. If you need expedited shipping, please contact us and we will be happy to accommodate your requests.

Standard shipping is done via UPS ground. Any 1st day air, 2nd day air, 3 day select, international shipments including Mexico, Canada, Alaska and Hawaii must be quoted to insure accurate shipping rates. Please call 831-462-0521 for your freight quotes, or simply

AVAILABILITY

Prices and availability of all JonesandBones.com products are subject to change without notice. It is entirely possible that an item will become unavailable between the time you are ordering the item and when it is shipped. We will immediately advise you if this is the case and we will ship your order once we have the item in stock.

If for some reason an item on your order is temporarily out of stock, we will back order that item for you and ship the other merchandise immediately. Your packing slip will indicate back ordered items. As soon as the back order arrives at our store, we will immediately ship your items to you. 

PROBLEMS WITH ORDERING

How to Enable Cookies

If you experiencing problems ordering, you may need to change your browser preferences so that you can accept cookies. "Cookies" are data stored on your computer.

If you are using Internet Explorer 4.x...

  1. From the top menu bar, select View.
  2. From the menu, select Internet Options.
  3. Select the tab marked Advanced.
  4. Check the box in front of Warn Before Accepting Cookies.
  5. Click OK and try entering a section again.

If you are using Netscape 3.x, cookies are automatically accepted.

If you are using Netscape 4.x...

  1. From the top menu bar, select Edit.
  2. From the menu, choose Preferences.
  3. Under Category, click Advanced (at the bottom of the list).
  4. Under Cookies, click the radio button beside Accept All Cookies.
  5. Click OK.

Learn more about how to enable cookies.

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